Collect the field knowledge and spread it inside the company
They choose us
Minimum effort, maximum results
“I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.” (Bill Gates)
On a mission to make knowledge management comfortable
You don’t have to compromise for your knowledge management: Pigro only needs less than a month for the setup and it doesn’t require any effort from you to upload the documentation. Any content from any repository: we can import them as they are. Pigro keeps itself updated with any new version of the document: no risk to receive an out of date answer to your question!
A matter of searchability not search ability
Thanks to the statistical approach, Pigro automatically imports and trains on your company’s knowledge base.
NLU technology instead takes an extra-effort from you to write Q&A from your content, to training the AI on the jargon, questions, and documents that the company wants to use. With our technology we completely automate this training phase by generating all the possible questions from any document, so you don’t have to. It’s simply ready to use.
Not a question of keywords
When you ask a question in natural language Pigro provides you a clear-cut paragraph from the previously imported documents.
You don’t have to search the whole document for the answer you need. But keep in mind: you always have access to the whole script.
Also, Pigro is a self-learning system: this means that it gets better and better every time you ask a question, give feedback or import new material.
(We) mind the gaps
Thanks to Pigro, you are able to easily discover knowledge gaps and fill them with new material.
When two or more answers to the same question coexist in the documentation, Pigro can help you handle these occurrences, choosing the right variation and dropping the other one(s).
Finally, Pigro provides you with constantly updated analytics and KPI to check user satisfaction and resource optimization.
Set up 10 times faster than traditional systems and no needs of additional resources
Minimizing company investment and fast prototype (POC) implementation
Integration with your business systems (Salesforce, Zendesk, Front, Zoho, ServiceNow and other)
Industry, Language & Type of Document Independent
70% more accurate thanks to its proprietary technology
Dynamic Knowledge Base Management and effortless maintenance directly from dashboard
Omni-Channel Support. Full integrated with the most important platforms. A flexible tool that can be used by any device
Self-learning from historical tickets to provide better interactions and suggest action to users
Data security and privacy, for in cloud and on-premise solutions
The User Experience that best suits your users
Portal
Our standard solution for customer service teams or knowledge retrieval in an enterprise. Ask a question, get suggestions while typing, retrieve clear-cut answers without losing the whole content.
Chatbot
The user experience that can be embedded inside any cloud software. It can help your employees, customers or general public, and they can find it exactly where they need it.
API
We are developer-friendly, and we know that no one has more field experience than you. If you want to completely personalize the UX or create your application with our technology, you can now do that.
Request a demo now
Request a free account to access the reserved area. Try the demo is simple and activation is fast. Fill out the form with the required information and in a short time you can try some of the features of Pigro.
