Imagine the most
effective knowledge
base you’ll ever have.
Imagine the most effective knowledge base you’ll ever have.
Improve your knowledge base quality with actionable insights
for a better search experience.
Improve your knowledge base quality with
actionable insights for a better search experience.
Improve your knowledge base quality with actionable insights for a better search experience.
Increase the performance of your support content.
Measure and Improve
Measure and Improve
Get actionable insights to fix content findability issues, that directly impact the productivity of your workforce.
Get all the documents with redundancy issues:
- groups of different versions of the same document.
- groups of documents which are duplicated.
- groups of documents that are similar to each other more than 90%.
You can understand which one to keep and which to delete to avoid conflicting information.
Automatically find content with wrong URLs such as:
- documents containing links to content with different reading permissions.
- documents containing broken links.
- documents containing media sources that are no longer available.
Fixing it increases the usability of your content.
Get the documents that are not shared with the right people and fix sharing permissions for security and productivity.
Sharing rules should consider the content of the document and to which users it may be relevant.
Sharing content with the right people is essential to avoid the ping-pong of requests and unnecessary waiting.
Identify documents that may not be related to the knowledge base or that relate to topics not well covered in a specific repository.
With this information, you can decide to move these files to a more relevant knowledge base or increase the availability of content related to those topics.
Spot documents with usability issues automatically:
- documents with a complex lexicon, or grammatical errors.
- long documents without a table of contents or not divided into sections using headings.
- scanned documents and documents with images that contain a lot of text
Well-organized and written documents allow users to quickly find information.
For documents containing external links, you will be provided with a list of links which point to a different knowledge base.
If your knowledge is scattered across different repositories your employees will have a hard time jumping from one service to another to find what they are looking for.
Build better knowledge experiences.
Build better knowledge experiences.
We are on a mission to make knowledge easily accessible for every user in your organization.
With a simple browser extension, we override the search feature of the company applications: your employees will always get relevant and precise search results and you will gain important data about content quality.
Search Insights
Take control of every search performed on company internal tools and identify knowledge gaps by tracking content demands through search.
Spot lack of information and mismatched search results to improve the productivity of your employees.
Make your knowledge usable.
User paths insights
Pigro allows understanding how your people make use of the knowledge base by tracking what they do to follow the instructions in your content.
Identify blocking points and improve the clarity of procedures, how-tos, guides, and help articles.
Make your knowledge actionable.
Fill the gap between content and employees.
41% of managers say content findability is the top-one problem to solve.
Measure and improve the quality of your internal content to boost workforce productivity and optimize costs related to knowledge management.